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Worker FAQ

Getting Started​

How do I sign up?​

Visit worker.asgrefinery.io, or on Android install the app by downloading asg-worker-v1.0.0.apk (GitHub Releases — avoid unofficial mirrors). Create an account with your email and password, then complete the onboarding profile.

Is there a minimum age requirement?​

You must be at least 18 years old to register as a worker on ASG Data Refinery.

Can I use the app on iOS?​

Currently, native app support is Android only. iOS users can use the web app at worker.asgrefinery.io — it works in Safari, Chrome, and other mobile browsers.

Do I need any special skills?​

No specialized skills are required for most tasks. You need basic literacy, attention to detail, and the ability to follow task-specific instructions. Some tasks may require specific language proficiency.

Tasks & Labeling​

How do I get tasks?​

Tap Get Next Task on your Dashboard. The system assigns you a task based on your language profile and availability. You cannot choose specific tasks.

What if I don't understand a task?​

If a task's instructions are unclear or the content is unreadable (blurry image, garbled text), skip it if possible. Don't guess — inaccurate labels hurt your trust score.

Can I undo a submitted label?​

No. Once you submit a label, it cannot be changed. This is by design — it ensures the integrity of the consensus process.

How many tasks can I do per day?​

There is no daily limit set by the platform. Available tasks depend on customer submissions. During high-demand periods, more tasks are available.

Why am I not seeing any tasks?​

Possible reasons:

  • No tasks are currently available in your language
  • All available tasks have been claimed by other workers
  • Your account may be suspended (check Settings for your account status)

Earnings & Payments​

How much can I earn?​

The standard rate is $0.04 USD per label. Your actual earnings depend on:

  • How many tasks you complete
  • How many of your labels match consensus
  • The BSV/USD exchange rate at settlement

When do I get paid?​

Payments are settled automatically after consensus is reached on each task. There's no manual withdrawal — BSV is sent directly to your wallet.

I completed a task but wasn't paid. Why?​

Your label may not have matched the consensus. Check your History tab to see the task status. Only labels that agree with the majority are paid.

What is BSV?​

BSV (Bitcoin SV) is a cryptocurrency. ASG uses BSV for micropayments because its low transaction fees make small per-label payments economical. You can hold BSV in your wallet or convert it to your local currency through an exchange.

Account & Trust​

What happens if my trust score drops?​

A low trust score means your labels frequently disagree with consensus. If it drops below 0.50, your account may be flagged for review. Continued low performance can lead to suspension.

To improve: slow down, re-read instructions, and focus on task types you're accurate at. See Trust & Levels for details.

Can I be banned?​

Yes. Bans are issued for:

  • Using bots or automation to submit labels
  • Coordinating with other workers to manipulate consensus
  • Submitting random or deliberately incorrect labels
  • Violating the Code of Conduct

Bans are permanent and cannot be appealed.

I forgot my password. How do I reset it?​

  1. On the login screen, tap Forgot password?
  2. Enter the email address you registered with
  3. Check your inbox for a reset link (it may take a few minutes)
  4. Click the link and set a new password

The reset link expires after 1 hour. If you don't receive an email, check your spam folder or contact support@asgrefinery.io.

Can I delete my account?​

Contact support@asgrefinery.io to request account deletion. Any outstanding earnings will be settled before deletion.

Technical​

The app isn't loading. What should I do?​

  1. Check your internet connection
  2. Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
  3. Clear your browser cache and cookies
  4. Try a different browser
  5. If the issue persists, email support@asgrefinery.io

Is my data secure?​

Yes. Passwords are hashed with bcrypt (never stored in plain text). Phone numbers are encrypted at rest. All connections use HTTPS. For API key handling and related practices, see the Authentication guide.